Yes, License Agent receive a 5% handling fee for each item sold. The 5% handling fee is calculated using the base item fee and is incorporated into the total license fee that is charged to the customer. The CDFW does not sweep the 5% handling fee during the EFT process.
No. CDFW items are not subject to sales tax. License Agents are prohibited from charging any fee for CDFW items or services in excess of the amount established by California Statutes or stated on the face of the CDFW item.
License agents are subject to pay a $15 weekly License Agent Terminal and Support (LATS) Fee for each IPOS terminal. However, the weekly LATS fee for one IPOS terminal is waived for qualifying outlets who meet the $6,000 minimum annual sales threshold. The LATS fee for a second IPOS terminal may be waived for high volume qualifying outlets that have $125,000 in annual sales.
License agents are required to provide a bank account that allows EFTs to the CDFW at the time of enrollment. The license sales revenues are remitted to CDFW via electronic fund transfer (EFT) on a weekly basis (Wednesday) and include all CDFW item fees collected from sales occurring from 12:00 a.m. Saturday through 11:59 p.m. Friday, as well as any outstanding charges (i.e. terminal fees, unreturned cancel document charges, etc.). There are three components to the process: the Sales Period; Weekly Statement; and EFT (sweep).
For Example: the license sales period is from Saturday through Friday. A weekly Statement report is generated on Sunday and can be viewed via the IPOS terminal or Agent Services Website. License agents have Sunday, Monday and Tuesday to review, reconcile and notify CDFW of any discrepancy prior to the EFT occurring on Wednesday.
When license agents notify CDFW of disputed items and/or discrepancies, CDFW will adjust the agent's account and remove items from the scheduled EFT. CDFW and the license agent will work to resolve the problem ASAP and adjust the license agent's account accordingly.
Consistent with current statute and practice, penalty and interest charges may be appealed and waived under certain instances and circumstances.
License agents will continue to be responsible for their own sales and associated credit card processing fees.
License agents are provided an IPOS Installation Guide and Retail User Manual in the initial shipment of the CDFW Internet Point of Sale (IPOS) equipment and are available upon request. License Agent Training Videos are integrated on the CDFW sales terminal and additional over the phone training can be scheduled, if needed.
For specific questions or for immediate help, license agents may contact the CDFW’s License Agent Help Desk at (916) 928-2537 or email Agent@wildlife.ca.gov.
Most transactions require the license agent to retrieve the customer’s profile for which the license is intended, this can be done three different ways; such as scanning a previous license, scanning or swiping an driver’s license or identification card, or by entering search criteria.
ALDS automatically limits items available, based on customer qualifications, such as age, residency and previous purchases. For an in-depth view of the sales process, License Agent Training Videos are accessible through the sale terminal.
The following are acceptable forms of identification required to purchase a license:
- Any license document or GO ID number previously issued via ALDS
- A valid driver's license or identification card issued to him or her by the Department of Motor Vehicles or by the entity issuing driver's licenses from the licensee's state of domicile
- US Birth Certificate
- US Certificate or Report of Birth Abroad
- INS American Indian Card or Tribal Identification Card
- Birth Certificate or passport issued from a US Territory
- US Passport
- US Military Identification Cards (Active or reserve duty, dependent, retired member, discharged from service, medical/religious personnel)
- Certificate of Naturalization or Citizenship.
- A foreign government issued photo identification
Customers less than 18 years of age can also provide any form of identification described above; or a parent or legal guardian's identification as described above.
Yes. In accordance with the License Agent Contract, license agents agrees to comply with all applicable laws, rules, processes, policies and issuing instructions provided by CDFW. The License Agent agrees that if he/she has a question or concern related to the issuance of CDFW Items or the collection of data and dissemination of customer information, he/she will promptly contact CDFW LRB for instructions.
Customer ID, name, address, physical description, phone number and DOB are required for all license sales.
Multiple profiles can be retrieved for one transaction. If a customer's profile cannot be retrieved or created due to lack of customer information, a person can purchase a Gift Voucher that is redeemable for an annual Resident Sport Fishing License. An individual may redeem the Gift Voucher by providing their customer information at any license agent, CDFW sales office or via our Online License Sales and Services website. Gift Vouchers are only redeemable for the corresponding license year annual resident sport fishing license.
The system should minimize issuance errors because customers are only offered licenses for which they qualify. If a customer is sold the wrong item, the license agent has up to 4 hours to cancel the license document(s) after the sale. Once canceled, the license document(s) are inactive and the license agent is not charged for the sale. However, license agents are required to mail canceled document(s) to CDFW's License and Revenue Branch, within 45 days; if canceled documents are not received by CDFW the license agents will be charged for the unreturned canceled document(s).
License agents should contact CDFW's License Agent Help Desk at (916) 928-2537 for license documents sold outside of the four hour cancel period. The CDFW will help determine the best course of action on how to proceed to credit your CDFW account for the incorrectly sold item.
License agents should immediately call the ALDS Help Desk to diagnosis and resolve problems with their system. There are two possible types of outages: Local to your point of sale and system wide.
Local outages: the ALDS IPOS system is offline due to a local power outage, failed internet connectivity, and/or equipment failure, and a customer needs to be licensed immediately, license agents should direct the customer to purchase the license through another venue (another license agent, Internet, or telephone sales). License agents are also encouraged to place the IPOS system and network equipment on an interruptible power supply (UPS) or battery backup.
System-wide outages: In the event the ALDS IPOS system has a system-wide outage, license agents can call the ALDS Help Desk at (800) 964-7812.